The National Health Insurance Authority (NHIA) engages healthcare providers to offer services to insured members through a process called credentialing. The credentialing process is to ensure that healthcare providers are in a position to provide basic quality health services to insured members in Ghana in accordance with the Benefit Packages within the National Health Insurance Scheme and/or Private Health Insurance Scheme. Credentialing promotes quality improvement in health care delivery, nurtures a healthy competition among service providers as well as grows public confidence in the health system
For a healthcare provider to be credentialed with NHIA, the provider must complete an application, with the requisite documentation.
Documents required must have the following;
- Current primary regulators certificate and copy of retention indicating healthcare provider is in good standing. Example: HeFRA, Pharmacy Council certificate
- Current certificate from Register- General (where applicable) and proof of renewal for Private Providers.
- Current Association membership certificate and proof of renewal of membership. Example: CHAG
- Must pay required fees for requested level of credentialing.
- Photo copies of certificates of professionals practicing at the facility and proof of retention with their appropriate regulatory bodies.
The National Health Insurance Authority (NHIA) wishes to bring to the attention of the general public and healthcare providers that it has completed processes to receive and process applications for credentialing of healthcare providers on an online platform, which will ease provider experience with the credentialing process
Healthcare providers who wish to acquire new credential or renew their existing credential are to follow the steps below:
- 1. Providers are to send an email to the address credentialing@nhia.gov.gh
- 2. The email as stated above should indicate the following;
- a. Name of facility
- b. Name of an officer from the facility that will manage the facility’s account on the online platform
- c. An official email address of the facility that will be used to create a user account for the facility
- d. The type of credentialing the facility seeks to acquire i.e., NHIS or PHIS credentialing or both
- e. The telephone number of the facility
- f. A copy of the HeFRA/CHAG certificate of the facility attached as a pdf (where applicable)
- g. A copy of the business registration documents of the facility attached as a pdf (where applicable)
Please note that an invoice will be generated upon completion of the application online with the instructions to complete payment.
Download the
Credentialing Application Guide for more details
CREDENTIALING APPLICATION PROCESSING FEES FOR THE VARIOUS FACILITY LEVELS
| TYPE OF FACILITY | AMOUNT (GH¢) |
| CHPS COMPOUND | 200.00 |
| CHPS COMPOUND WITH MIDWIFE | 600.00 |
| CHEMICAL SHOP | 600.00 |
| PHARMACY | 1,050.00 |
| LABORATORY, ULTRASOUND (STAND ALONE) | 1,050.00 |
| MATERNITY HOME, HEALTH CENTRE | 1,200.00 |
| CLINIC | 2,000.00 |
| DIAGNOSTIC SERVICES ( X-RAY,+ LABORATORY, + ULTRASOUND) | 2,000.00 |
| PRIMARY HOSPITAL, POLYCLINIC | 3,000.00 |
| SECONDARY HOSPITAL | 5,000.00 |
| TERTIARY HOSPITAL | 10,000.00 |