The Upper Denkyira District office of the National Health Insurance Scheme on Friday, November 28,2025 had an engagement with major stakeholders under the theme dubbed, "Attaining Universal Health Coverage; A Collective Responsibility". The meeting which emphasized the importance of collective action in attaining Universal Health Coverage, with stakeholders recognising their roles and responsibilities in ensuring all Ghanaians have access to quality, affordable health care had in special attendance, the Sanaahene of Denkyira Traditional Council, Nana Kwasi Saara II, Service Providers, Heads of various institutions, Assemblymembers, G.P.R.T.U, Market Women, Hair Stylish, and the media.

Also, in attendance were a team from the NHIA Central Regional Office and CPC, Cape Coast comprising, Mr. Kojo Koi Sekyere Thompson (Ag. Regional Director), Mr. Daniel Kofi Nyamadi (Ag. Operations Manager), Mr. Ishmael Atta Osei (M&E focal person for Upper Denkyira District), and Mr. Benjamin Appiah-Kubi (Senior Manager), Mr. John Malawiah (Manager), Mr. Abraham Brookman (Manager) all of CPC, Cape Coast. Mr. Isaac Bofah, the District Manager of Upper Denkyira in his welcoming address presented the state, achievements of the district to participants citing poor network connectivity, copayment as major challenges affecting the scheme. He proposed the adoption of starlink to enhance connectivity.

On his part, Mr. Kojo Koi Thompson, Ag. Central Regional Director, indicated that Ghana's goal was achieve the Universal Health Coverage by 2030 was hinged on the NHIS with a benchmark of at least 80% of the country's population, but the NHIA is poised and determined to take county to Universal Health Coverage by 2026. He stated, despite its challenges, there was no doubt that, the NHIS had given access to many people who have been denied healthcare in various forms due to inability to pay for their services.

Mr. Thompson, said Executive Management led by a transformational leader, Dr. Victor Bampoe, CEO of the Authority is focused on transforming the scheme into modern, efficient and people centered institution, one that continuous to deliver on its promise of equitable access to quality healthcare for all Ghanaians. He touched on Telehealth, E- Pharmacy, Cashless registration, and the Biometric Membership Authentication System.

On claims, Mr. Thompson cautioned service providers to desist from collecting unauthorised monies for service covered by the scheme from members, following the uncapping of NHIS funds which has yielded positive impacts of settling claims promptly and on time. He added, NHIA Management is putting pragmatic measures in place to curtail it by intruding new realistic tariffs in early next year.

Mr. Benjamin Appiah-Kubi, Senior Manager, CPC Cape Coast on behalf of the CPC Director, took participates through claims management, submission and reasons for some deductions. He urged service providers to submit claims on time as the center is ready to work on all claims received. He informed participants on the intervention of a new provider portal which will allow service providers to track claims, progress, download vetting reports, submit requests and receive feedback in real-time.

Providers were advised to initiate renewal of credentialling six(6) months prior to its expiry. The meeting concluded with a renewed commitment and dedication from participants to work collectively in attaining the Universal Health Coverage Agenda. All concerns raised were taken in good faith and answered by the Regional Director and his team.