Members of the National Health Insurance Scheme (NHIS) visiting the Saltpond Government Hospital will henceforth have the opportunity to walk straight to an NHIS Customer Service Centre for rapid response to their needs and concerns.
Climaxing his three-day working visit to the Central Region, the National Health Insurance Authority (NHIA) Chief Executive, Dr. Bernard Okoe-Boye graced the inaugural ceremony and opened the newly constructed Customer Service Centre on Wednesday, February 22, 2023.
In a short address, the NHIA Boss stated, “I am happy that the oldest and 1st hospital in Ghana which is 102 years is partnering with the NHIA for this great initiative of having a Customer Service Centre on site, aimed at educating the Scheme’s members and taking feedback.”
“We at the NHIA feel better getting feedback as it is key to our growth and so management of the Hospital should not think that the customer service center will serve as undercover to expose the hospital rather it should be seen as a feedback tool.”
The CEO further stated that “We have a Pulpit initiative which will be branded and placed at vantage points at our provider sites for the same purpose of educating and getting feedback to improve our operations.”
The Medical Superintendent of the Saltpond Government Hospital, Dr. Michael Danso lauded the initiative and said it would be of great benefit to both the NHIA and the hospital.
The NHIA Acting Director of Corporate Affairs, Mr. Oswald Essuah-Mensah commended the First National Bank (FNB) for fully funding the project. He indicated that “The idea started in 2021 when management decided to get closer to NHIS members to delight them through Customer Service Centers at various hospitals.
So, the NHIA sought sponsorship from various institutions, and FNB adopted the Saltpond Government Hospital project.”
The Chief Executive’s team later visited the NHIS Winneba District Office, the Awutu Senya East (Kasoa) district office, an ISS leap registration centre, and inspected work ongoing at the new Awutu-Effutu-Senya East district office project site.
Source: Hamdiya Amadu Yakubu