MRO and MIS trains NHIS staff nationwide | 10/19/2023

The National Health Insurance Authority (NHIA) Membership and Regional Operations (MRO) and Management Information Systems (MIS) Directorates on October 16, 2023, began a nationwide training of some selected staff of the National Health Insurance Scheme (NHIS).

Targeted at equipping staff with the necessary skills to curtail consumables wastage and improve efficiency, the refresher training for regional and district MIS Officers and data entry Clerks kicked off in the Upper West Regional capital, WA.  

The facilitators from the NHIA Head office comprised, Deputy Director (MRO), Sebastian Alagpulinsa, Senior Manager (MRO), Blandina Norman, Senior Manager (MRO), Charles Ayitey Darko, Acting Senior Manager (MIS) Lesley Israel and Acting Manager, Information Technology Asset (MIS), Samson Anim.  

The team lead, Sebastian Alagpulinsa, in an interview explained that it had become prudent to sharpen staff skills to improve their effectiveness and efficiency in the management of Biometric Management Systems (BMS) consumables and other logistics, as a means to minimize spoilage and prevent incurring financial loss to the NHIA. 

He thus encouraged the participants to take the lessons seriously and work relentlessly to avoid inaccuracies and save cost. 

This, according to Sebastian Alagpulinsa, will enable them to speed up in achieving their annual targets of 100 percent NHIS active membership.


As part of its mandate, the MRO Directorate through its monitoring and support visits to the NHIS regional and district offices observed with deep concern that there persisted a significant number of ID cards spoilage and replacements.

The identified problem was largely attributed to technical, human, and defective ID cards from suppliers’ sources.In terms of maintaining fiscal discipline and increasing membership enrollment, this recurrent challenge affects the NHIA funds. 

This worrying development necessitated the MRO and MIS Directorates joint operation to conduct the refresher training exercise.


The refresher course is to equip the Data Clerks and MIS Officers in the management of BMS consumables to help reduce spoilage, rejection, and replacements, which could reduce the burden of financial loss and guarantee the financial sustainability of the Scheme.

It is to enhance the membership performance of the regional and district offices to drive the annual membership targets in line with the national agenda of attaining Universal Health Coverage (UHC) by the year 2030. 

This can further minimize the frequent shortages of ID cards and ribbons at the user points in the district offices which affects their operations and general performance. 


The training course is expected to cover a total number of 529 NHIS regional and district staff involving 16 regional MIS Managers, 171 MIS officers, and 342 data entry Clerks.