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The National Health Insurance Authority (NHIA) in the
Greater Accra Region has stepped up efforts to strengthen healthcare delivery
with an intensive training program for its Monitoring and Evaluation (M&E)
officers.
The three-day capacity-building workshop, organized by
Claims Processing Centre (CPC), Accra under the Claims Directorate, focused on
enhancing the officers’ skills in key areas such as claims lifecycle and
digital tools, audits, field verification, advanced data collection and
analysis, ethics, communication, and reporting.
According to participants, the training was timely and
essential, as they serve as the “eyes and ears” of the Authority in the field.
“The skills we’ve gained will help us ensure that our data is accurate, which
in turn will lead to better decisions and faster service for our members,” one
officer noted.
The Acting Greater Accra Regional Director of NHIA, Mr.
Samuel Sowah Oblejumah, emphasized the strategic importance of the exercise.
“Our objective is to move beyond just gathering numbers. We want our M&E
officers to tell a story with the data, a story that helps us understand what
is working and what isn’t, so we can continuously improve the quality of care
for our members,” he explained.
Key technical support was provided by Madam Oforiwaa
Portuphy, Deputy Director of CPC-Accra, and her team, who guided the officers
through practical exercises aimed at aligning data management with the
Authority’s service delivery goals.
The training forms part of the Claims and Processing
Directorate’s broader strategy to deploy data as a powerful tool for
institutional transformation.
By equipping staff with advanced hands-on skills,
the NHIA hopes to build a more responsive and effective health insurance system
that ensures every cedi spent translates into measurable benefits for the
public.
With their new expertise, the M&E officers are expected
to play a pivotal role in shaping a more data-driven and member-focused future
for the NHIA.
Source: Benedicta Nyarko
Assistant Public Relations Officer – Greater Accra Region
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