To access health care with your NHIS card:
- Go to your selected Preferred Primary Provider (PPP) with your card.
- Present your card to the person in charge at the out-patient department or front desk of the health facility.
- Officials of the health care facility will check the validity of the card and your biometric information.
- Following a confirmation of the validity and your details you will be attended to.
- Do not leave your card at the health facility after accessing health care.
Your card will need to be replaced if it is:
For replacement of your card:
- Contact the district office or NHIS agent in your community.
- Fill a replacement form and pay the processing fee where applicable.
- You will be issued with a new ID card
Rights and Responsibilities
Your membership of the NHIS makes you a stakeholder of the scheme. You have a responsibility to pay your premium and/or processing fee promptly and ensure that you do nothing to undermine the scheme.
You have the right to
Possess an NHIS card: As a subscriber, you are entitled to an NHIS card after completing registration.
Access health care with your NHIS card: Apart from expectant mothers and children under 5 years, new subscribers serve a waiting period of three months after registration before they can access health care.
Standard treatment at the district office and provider sites: District office and provider staff shall treat you with dignity and respect. You should not be discriminated against on the basis of ethnicity, gender, disability, marital status, social origin, nationality, religion or creed.
Information from your district office and your health care provider: Your district office shall provide you with information on which credentialed health care facilities you can select as your PPP and when to renew your membership.
Your health care provider shall provide you with information about your health condition and the medicines given you. The provider shall further explain to you every procedure done on you.
Ask questions or seek clarifications at your district office and provider sites: You have the right to ask questions or seek clarifications.
Quality health care: Standard medical care shall be given by qualified health care professionals in a safe and cordial environment.
NHIS prescription: Where a medicine which is prescribed for you is not available at the hospital or clinic, you have the right to have it prescribed for you so that you collect from a credentialed pharmacy or chemical shop. At the pharmacy or chemical shop you will be asked to show your NHIS card and the prescription before being served.
You have a responsibility to ensure that you:
Renew your NHIS membership before it expires: You are expected to renew your NHIS membership once every year. You are advised to commence the renewal process one month before expiry.
- Members who fail to renew their membership three(3) months beyond the date of expiry shall have their membership deactivated in the NHIA membership database until they renew it.
- Defaulting members who renew their membership after three months of expiry will be required to observe a one(1) month waiting period before accessing health care under NHIS.
You will be issued with a new NHIS ID card every five years: You are advised to commence the renewal process one month before expiry of the card. You will be required to present your old ID card at your district office for the reissue process.
Do not seek health care with an expired card or expired membership: Do not seek health care on the NHIS when your membership or ID card is expired until you renew it.
Do not give your ID card to another person to access health care: This is an offence which makes you liable to punishment under the laws of Ghana.
Do not access health care with your ID card on behalf of another person or take medicines for another person: The health professional will not know the exact condition the other person has, and therefore the medicines given may be harmful to that person.
Do not leave your ID card at the health care facility after receiving service: You should have your ID card with you at all times. You should therefore refuse any request to leave it at the facility.
Do not engage in provider shopping: Do not move from one health care facility to another with the same ailment or other complaints when you have not completed a course of treatment. It is dangerous to your health.
Observe the gatekeeper system: If you fall sick, you should first visit your preferred primary provider (PPP) for treatment. If necessary, you will be referred to a higher level health care facility. In emergency cases, however, you may access health care at any facility.
If you access health care at a health care facility that is not credentialed by the NHIA, you will be responsible for the payment of the bill.
- Medicines that are not available at the hospital or clinic but are on the NHIS Medicines List can be obtained from a credentialed private pharmacy or chemical seller.
- Report any suspected illegal monies collected from you to the district office or the NHIS Call Centre on 054 444 6447/0302 74 6447. MTN and Vodafone subscribers may call short code 6447.
Know the benefits package: You have a responsibility to know the services you are entitled to under the NHIS.
- Do not indulge in any fraudulent or dishonest acts in respect of the scheme or defraud or attempt to defraud the scheme by conniving with a health care provider or other person to make a claim for any of the following:
- A service which has not been provided;
- A service which you do not need but which the health care provider purports to have provided;
- A medicine prescription which you do not require or which is more than what you require.
A member of the scheme who defrauds or attempts to defraud the scheme by conniving with a health care provider or other person to make a claim for;
- A service which has not been provided
- A service which the contributor does not need but which the health care provider purports to have provided
- A medicine prescription which the contributor does not require or which is more than what the contributor requires
- Indulges in any other fraudulent or dishonest act, commits an offence punishable under the law.