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National Health Insurance Scheme


NHIS Mobile Renewal usage upsurges|6/9/2020

  The National Health Insurance Scheme (NHIS) members’ practice of the Mobile Renewal Service has seen an improvement in light of the evolving situation with the COVID-19 pandemic. Available data demonstrates that the cumulative number of mobile renewals from January 2019 to May 2020 stood at 8,099,074.


From June 2019 to May 2020, the ratio of mobile renewals to total renewals gradually increased from 67.4% in June 2019 to 82.3% in April 2020.As at the end of May 2020, total number of mobile renewals was 445,563, an increase of 19.5% over 372,827 mobile renewals in the month of April 2020.Children below 18 category recorded the highest number of mobile renewals followed by the informal category, representing members outside the Social Security and National Insurance Trust (SSNIT) bracket.



Except the Upper West Region, all regions recorded increases in mobile renewal enrolment between the months of April and May 2020.To this end, Executive Management commends the Scheme's active members and encourages them to continue making good use of the Mobile Renewal Service whilst urging non-active members to get back onto the Scheme in line with Ghana’s objective to attain Universal Health Coverage (UHC).



While COVID-19 continues to spread, it is expected that all NHIS members take action to prevent further transmission, reduce the pandemic’s impact by frequently using the Mobile Renewal Service which serves as a social distancing mechanism.Via a dedicated short code *929#, the awards winning innovation allows NHIS members to sit in the comfort of their homes, offices, chop bars, markets, trotros, farms and renew their membership.NHIS Members testimony on Mobile Renewals  Ending October, 2019, some NHIS members in a Vox Pop conducted nationwide using the random sampling technique praised the National Health Insurance Authority (NHIA) for the Mobile Renewal innovation.   According to them, the Mobile Renewal Service has given them unrestricted degree of freedom to have reliable information about the NHIS rather than going to the district offices for assistance.




 In line with government’s digitization drive, on December 19, 2018, Alhaji Dr. Mahamudu Bawumia launched the Mobile Renewal Service to make the NHIS more accessible to its members and also improve upon the Scheme’s financial management.   The initiative marked the beginning of the total digitalization of the system of enrolment of new NHIS clients, renewal of membership, submission, processing and payment of claims to support efforts of the government towards universal health coverage of the country.



No more long queues at the NHIS District offices thereby creating enough space for staff to attend to pregnant and indigent members as well conduct community public education and outreach programmes.   The Scheme has become more attractive as members who left the Scheme are returning thereby increasing the number of persons being covered in line with Universal Health Coverage (UHC) vision of the government. Combined with the generation of E-Receipts, the much touted innovation tracks payments to streamline the operations of the NHIS and make it more efficient.  


The Mobile Membership Renewal Service puts a check on providers by reducing the chances of false claims generation through the option available to members to confirm or deny attendance after every facility visit requiring the use of the NHIS cards.  Simplified Offline Verification allows NHIS provider facilities to verify membership validity with the aid of a mobile phone leading to prompt payment of claims.

Source: Abdul Karim Naatogmah         

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